FAQs
Can you handle specialized items like pianos?
While not every team member is a specialist in piano relocation, we have experienced movers who can assist with such tasks. For upright pianos, we generally recommend a team of three and a large van equipped with the necessary tools.
Do you provide packing materials like boxes?
Currently, we do not supply packing boxes. However, our team can direct you to trusted suppliers for your packing needs.
Are ferry costs included in my quotation?
Should your move require a ferry transit, additional charges may apply. This will be communicated to you in advance.
Is VAT included in my quote?
All our quotes are inclusive of any overheads, with the drivers considering all costs in their pricing structure.
Can I modify my booking details before the move?
Absolutely! We understand plans change. You can contact our support team, and we'll assist with any modifications.
How early should I schedule my move?
We recommend booking as soon as your plans are finalized to ensure availability on your preferred date.
Do I need to be there on the moving day?
While you don't have to be there personally, an adult representative (18 years and older) should be present.
How are my items protected during the move?
Our experienced team uses protective blankets, straps, and other equipment to ensure your items are secure during transit.
Can additional movers be arranged if needed?
Certainly! Should you require extra hands, inform us in advance, and we can make arrangements. Additional charges may apply.
Are there any hidden fees?
We pride ourselves on transparency. Any potential additional charges, based on specific needs or unforeseen circumstances, will be communicated upfront.
Is there a possibility of multiple stops between pick-up and destination?
Yes, you can schedule intermediate stops. Use the 'add stop' feature during booking, or communicate it to our support team.
Can I accompany the driver during transit?
Availability of passenger space varies. It's best to discuss this with the driver in advance to ensure comfort and safety.
How do I ensure a smooth moving process?
To facilitate a hassle-free move, ensure all items are packed and labeled appropriately before our team's arrival. Our experts will handle the rest!
What if I need to cancel my booking?
We offer a grace period of one hour post-booking for cancellations without charges. Post this window, our standard cancellation policy applies.
Any paperwork to sign upon booking?
Once you've booked with Kashmover, we'll handle the rest. Any essential documents or agreements will be shared with you directly by our team.
How does the payment process work?
Once you've received your quote and are ready to proceed, you can securely pay online through our platform. All transactions are encrypted for your safety. If there are any additional charges or changes to your move, we'll communicate these upfront, ensuring there are no surprise fees on the day of the move.
